diff --git a/pusher/src/Services/AdminApi.ts b/pusher/src/Services/AdminApi.ts
index 75977482..48e8a1a4 100644
--- a/pusher/src/Services/AdminApi.ts
+++ b/pusher/src/Services/AdminApi.ts
@@ -116,12 +116,12 @@ class AdminApi {
             });
     }
 
-    async verifyBanUser(organizationMemberToken: string, ipAddress: string, room: string): Promise<AdminBannedData> {
+    async verifyBanUser(organizationMemberToken: string, ipAddress: string, organization: string, world: string): Promise<AdminBannedData> {
         if (!ADMIN_API_URL) {
             return Promise.reject('No admin backoffice set!');
         }
         //todo: this call can fail if the corresponding world is not activated or if the token is invalid. Handle that case.
-        return Axios.get(ADMIN_API_URL + '/api/check-moderate-user/' + ipAddress + '/' + organizationMemberToken + '/room/' + room,
+        return Axios.get(ADMIN_API_URL + '/api/check-moderate-user/'+organization+'/'+world+'?ipAddress='+ipAddress+'&token='+organizationMemberToken,
             {headers: {"Authorization": `${ADMIN_API_TOKEN}`}}
         ).then((data) => {
             return data.data;
diff --git a/pusher/src/Services/JWTTokenManager.ts b/pusher/src/Services/JWTTokenManager.ts
index 6605ec4e..68d5488a 100644
--- a/pusher/src/Services/JWTTokenManager.ts
+++ b/pusher/src/Services/JWTTokenManager.ts
@@ -76,8 +76,17 @@ class JWTTokenManager {
     }
 
     private verifyBanUser(userUuid: string, ipAddress: string, room: string): Promise<AdminBannedData> {
-        const world = room.split('/')[1]; //check by world
-        return adminApi.verifyBanUser(userUuid, ipAddress, world).then((data: AdminBannedData) => {
+        const parts = room.split('/');
+        if (parts.length < 3 || parts[0] !== '@') {
+            return Promise.resolve({
+                is_banned: false,
+                message: ''
+            });
+        }
+
+        const organization = parts[1];
+        const world = parts[2];
+        return adminApi.verifyBanUser(userUuid, ipAddress, organization, world).then((data: AdminBannedData) => {
             if (data && data.is_banned) {
                 throw new Error('User was banned');
             }